The resistance to needed changes in your organization is insidious, pernicious, persistent and determined. And if you are committed to making changes by grappling with the resistance, your approach to resistant people, resistant systems, and resistant attitudes should be as well.
Selling to people in businesses is hard for three important reasons: There are very few (or no) champions of your product or service offering because no one knows how good your product or service offering is inside the organization you’re selling to. There are no direct ways to influence the Read more…
The skills required to facilitate training for an audience with content that wasn’t developed by the facilitator, are the same skills sale people practice every day: Persuasion: Since a facilitator doesn’t create the presentation content (or product) they are facilitating (just like the sales person doesn’t create the product they Read more…
As the economic, cultural, and spiritual forces that used to bind us together continue to refragment from overarching macro-cultures to indispensable micro-cultures, alternative dispute resolution practitioners must take notice. Overarching macro-culture was driven by communal events, television, economic stability, and overarching cultural “norms” that allowed people to engage in conflicts Read more…
Implementation, coaching, mentoring, and supporting through experiences matters more to adult learning in a corporate setting, than sitting in a room for four hours listening to a facilitator. The drop-off in retention after such an experience is 50% after participants leave the room, and without immediate changes, immediate implementation of Read more…
Most MBA program curriculums educate students in the parts of managing, analyzing, and operating an organization that organizations have deemed important: accounting, finance, managerial economics, operations, strategy, and information technology. All of these are great areas of focus, as well as areas of specialization, but with 4,000 programs at 454 Read more…
There is a lot of advice floating around about how to build a better world. Most of the advice though, is similar to that one M&M candy in every bag which when bitten into, collapses revealing nothing underneath the candy-coated shell. The leaning on symbolism—the candy-coated shell—rather than focusing on the hard Read more…
When people are searching for ways to resolve the conflicts in their lives, their workplaces, and even in their neighborhoods, they’re using Google to do it. They’re reading blog content from the Huffington Post, watching videos on YouTube and talking to their friends and neighbors about the conflict, how to Read more…
When we first started in the working world—and by extension in the adult world—one of the salient pieces of advice we were repeatedly given by other working people was, “fake it until you make it.” Now, in most contexts of the workplace, where things happen—projects, ideas, tasks, etc.—underneath the force Read more…
“How are you planning to scale?” “You’ve gotta have a plan to grow this thing.” “I don’t see that as a viable business model.” “You can’t scale that.” “Consulting never scales.” The savvy peace builder will have to get used to hearing all of these statements (and multiple other variations) Read more…