The person who walks around while the Titanic is sinking, and calmly begins rearranging the deck chairs, organizing the evacuation, and gets everyone off the ship before it sinks becomes, by default, the future captain of the rescue vessel in the North Atlantic. That person also becomes a new Noah. Read more…
Sometimes a presentation doesn’t “work.” Sometimes there’s no connection with the audience. Sometimes the presenter talks more to themselves than they listen to the crowd. Sometimes questions aren’t asked (or answered) by the audience or the presenter. Sometimes there is no active listening on the part of the audience. Sometimes Read more…
Think for a moment about product packaging: Everything that we buy, from dish soap to artesian water, comes in some type of package. Being the rational consumers that we are, we often tell ourselves that the shape of the container, the way that the container is delivered to us, or Read more…
There are two times a leader has to be persuasive, has to pitch and present and leaders are typically good at one and poor at the other: In a small group: Small groups (anywhere between 2 people and 10 people) are groups where leaders can either shine or fail based Read more…
I am a live streaming video fan in general and a Meerkat partisan in particular. You probably haven’t heard of the mobile application Meerkat, though its two more popular cousins, Blab.im and Periscope.tv are getting a lot of attention from tech bloggers and online magazines. The Meerkat app “blew up” Read more…
Choosing equipment, editing the sound, uploading the audio file and choosing the distribution platform are not the hardest decisions to make when starting podcasting. The hardest parts of the podcasting process are two-fold: Finding interesting guests AND Making the guest interesting. Finding interesting guests does not mean finding guests who are Read more…
There is a problem with the way that training is used to develop employees in the workplace. The problem is not that the employees fail to attend the trainings and workforce development offerings on a regular basis. The problem is not that employees fail to implement the things that they Read more…
Software-as-a-Service (SaaS) is the newest thing in the modern workplace. But, in spite of cloud storage and web based computing, people remain sticky and unreasonable. Conflict resolution skills are still considered soft skills, even in a workplace that requires deeply intellectually technical skills. HSCT offers workshops, training and coaching sessions Read more…
Poltergeists can present a problem, whether they are intending to come through your television or spin straw into gold. Poltergeists these days come through social media, offering multiple spinning wheels, promising to turn the straw of engagement and trust, into the gold of long lasting revenues. For mediation professionals, Read more…
What do you do when you’ve been asking the right questions in the wrong way? And you’ve been doing it for two years. I’ve been thinking about this project, Human Services Consulting and Training that I’m building. I have been thinking deeply about marketing, branding, connecting, publishing and—ultimately—scaling. Continuing to Read more…