Rejection comes in a litany of flavors: “We don’t have any conflicts here.” “We deal with conflicts really well here.” “We don’t really need your services right now, but if we do, we’ll give you a call.” “[silence]. Who are you again?” “How do you say your name?” “I don’t Read more…
Selling to people in businesses is hard for three important reasons: There are very few (or no) champions of your product or service offering because no one knows how good your product or service offering is inside the organization you’re selling to. There are no direct ways to influence the Read more…
For the innovative peacebuilder, the truly important switch must happen in how thinking about products and services cross the chasm. Most of the time, processes (such as mediation, negotiation, or dispute resolution) are confused with products. A process is, in essence, a service. Sure, there are sometimes opportunities to grow Read more…
The skills required to facilitate training for an audience with content that wasn’t developed by the facilitator, are the same skills sale people practice every day: Persuasion: Since a facilitator doesn’t create the presentation content (or product) they are facilitating (just like the sales person doesn’t create the product they Read more…
Conflict is a process of change, if you believe in the process view of conflict. Changes can’t happen unless internal conflicts lead to an external conflict that changes parties. However, if you search Google, what parties really believe about conflict shines through: How do I get out of my marriage? Read more…
As the economic, cultural, and spiritual forces that used to bind us together continue to refragment from overarching macro-cultures to indispensable micro-cultures, alternative dispute resolution practitioners must take notice. Overarching macro-culture was driven by communal events, television, economic stability, and overarching cultural “norms” that allowed people to engage in conflicts Read more…
The quality, or trait, of getting up and doing what needs to be done, particularly when you don’t want to do it, is sometimes called “will” or “grit” or “courage.” But these are fancy labels for something a lot deeper that people can’t really, collectively describe. And anybody who wants to Read more…
Influential personalities and brands online are about to become even more influential as the years go by. And mediators, lawyers, and negotiators should take note. Influencer advertising is tricky to navigate, whether you are trying to partner with the peacebuilding neighborhood association with a vibrant Facebook community or the pop Read more…
Human beings have multiple problems with other human beings. This is neither a revolutionary statement, nor is it particularly interesting, unless you consider that in the next ten to fifteen years or so, robotic, reactive, automation will be cold-calling your house at six in the morning. Unlike the human being Read more…
Blogging is still the easiest, lowest cost, way to build a business, establish a client base, become an influencer, or just to use a voice that matters. It’s almost free marketing that is always on, always distributed, and always accessible. There are great ADR professionals such as Cinnie Noble, Tammy Read more…