There is A New Year: 365 More Chances to Do It Right

We have a few people that we have worked with this year, here at Human Services Consulting and Training that we would like to thank this year: SUNY-Broome Community College SUNY-Broome Community College – Workforce Development Levene, Gouldin & Thompson Southern Tier Young Professionals White Knight Productions Central Baptist Church Read more…

Systems of the 21st Century

For many organizations, the 21st century has proven to be pretty much the same as the 20th century. People still get hired and fired in much the same ways that they did 20 years ago. Organizations and businesses still do the core processes of their businesses—sales, finance, marketing, accounting—in the Read more…

[Opinion] The Center is Holding

The signs of the post-American (some would say post-empire American) world, are all around us, from Trayvon Martin to the latest corporate hacking issues at Sony. The center is holding culturally and economically, in “flyover country,” where—outside of a very few areas in the economy—failure is still not tolerated, taking Read more…

The Self-Determination of Experts

What is self-determination? It is an individual and personal equation, involving a combination of autonomy, intrinsic motivation, understanding of cause and effect and the intellect and character to make empathetic choices. Preserving client self-determination in conflict resolution is the purview of ‘the experts”: People who are more educated than the Read more…

[Advice] Priorities and Struggles

The struggle of consulting goes beyond setting up a timetable for success and knowing when to pull the plug if it’s failing. The struggle of consulting is in making generosity a priority when every fiber in the consultant’s body and experiences screams for selfishness, pulling in, pulling back and cutting Read more…

[Strategy] WATNA and BATNA

A negotiated agreement is the endpoint of many crucial conversations. There are always alternatives—worst and best for each party—to getting to that endpoint. The alternatives are detours a negotiation can take that allow parties to migrate away from the endpoint. If the endpoint of agreement isn’t the point of a Read more…