As our world becomes more and more driven by the visual, and less and less driven by the written word, we seem to have forgotten a basic truth. As we rush toward the immediate, the sensory, the brief and as we give reign to attention spans that are shaped and Read more…
Human resource professionals deal in regulation, policy and procedure. Human resource professionals are often assigned to address conflict issues and determine consequences for participants involved in policy—and even legal and regulatory—violations. And yet, for all of their necessity, human resource professionals are in an endless quandary of trying to be Read more…
The process of negotiation is one of the few areas of life about which much has been written that people pull apart and examine the least. Military historians, economists, psychologists, management “gurus” and many, many others, have all written books and reams and reams of paper about the path to Read more…
A “Willy Loman” mentality is slowly growing out there, even as the era of the door-to-door salesman is really about to kick off in a big way. The mobile phone, and the immediacy with which that piece of hardware allows products and ideas to come to consumers, is the new Read more…
There are three emotional states that can catch hold of the entrepreneurial peace builder as she is building her project: The fear which is accompanied by every new decision The exhilaration when a client is helped and “closed’ The dread of returning to working for “the Man” The employee mindset Read more…
In a negotiation, absolute emotional intelligence corrupts certain outcomes. Outcomes where one party feels as though they were take advantage of Outcomes where both parties feel as though the negotiation was a waste of time and effort. Outcomes where one party isn’t sure that the other party dealt with their Read more…
I was sitting in a room the other day and heard someone in the room next door talking about launching a “buy-now” button. They are doing it for their business to continue to remain relevant in the 21st century with a population of buyers for their products and services, whose Read more…
Many organizations still prefer to litigate—or lobby for legal changes—to protect their standing in the open market. This includes not just external protections, such as market access, intellectual property protection and copyrights on branding efforts, but also, internal protections around hiring, recruiting, onboarding, and resolving internal employee disputes. Organizations and Read more…
Emotional intelligence has been a researched concept for many years, but with the authoring of books like Mindsight by Daniel J. Siegel and Thinking, Fast and Slow by Daniel Kahneman, E/I has been reintroduced for a new generation. Daniel Goleman’s Emotional Intelligence served as the basis for a lot of Read more…
The moment that you are ready to leave the office, complete a project, take a phone call, or meet a deadline, another person walks up. This person has other priorities, but finding out what those are is not the thing that you are interested in, but that person makes sure Read more…