What do you do when you’ve been asking the right questions in the wrong way? And you’ve been doing it for two years. I’ve been thinking about this project, Human Services Consulting and Training that I’m building. I have been thinking deeply about marketing, branding, connecting, publishing and—ultimately—scaling. Continuing to Read more…
Conflict resolution is not scalable, because trust is not scalable. Make no mistake though, the products of trust are scalable. And the results of trusting an organization, a brand or even another person are scalable. But trust is not scalable. And the reason that it’s not is nuerologically and psychologically Read more…
Even in a high tech, money saturated, hard charging culture, values, just like symbols, still matter. Think of values in terms of the following metaphor: If values were the cloud, the story that we tell ourselves and others through our behaviors, language choices, and other means, would be the apps Read more…
Just the other day at a workshop, after filling out a communication assessment, we heard this: “I’m an engineer. This is all great stuff, but really hard to quantify.” And later in the workshop, after we made another point, we responded by saying: “You can quantify the effects of emotional Read more…
Stories lie at the core of the human condition. Stories, myths, fables and legends serve a psychological need that human beings have for connection and understanding. The people in professions that understand this, from priests and pastors to marketers and con men, can weave stories so fabulous that they can sell Read more…
Business mentors for the savvy peace builder are just as important for the development of long-term success as are other elements of building a project. No peace builder can truly “go it alone” but too many get trapped in silos, or behind clients, believing that they will just “learn the Read more…
The applause from the crowd surrounding the arena is starting. First, it begins with one set of hands, giving permission to several more, and several more, until the entire arena is wrapped in thunderous applause. But then, when they aren’t calling for you anymore, when the lights go down, and Read more…
Tell us what you think when you hear the word “impossible”? The word means different things to different people, but we think that the most important function of the word “impossible” is that it focuses us on lack and regressions, versus prosperity and ascension. In dictionary terms, the word serves Read more…
Performance evaluations, feedback, criticism and “suggestions for improvement” in people’s performance all serve as ways to separate leaders from followers. We had a conversation this week about caring (see here) and we keep coming back to the idea when we think about how leaders should encourage their followers’ hearts. Most of Read more…
“Yes we can!” Boy, isn’t that a catchy phrase. The word “we” is synonymous with enabling others to act, but there are a couple of other pieces that go along with that word: There are two kinds of power—Many leaders resort to “power over,” when they lose faith or trust Read more…