In a sharing, collaborative economic system, a grouchy mediator can succeed.
The same as a grouchy salesperson, a grouchy consultant, a grouchy NASA scientist or a grouchy plumber.
In an increasingly social world, where the old methods of building rapport, such as personal style, manner of speech and dress, common interests and associates have moved to online networks first and offline interactions second, building rapport becomes much more difficult if someone has…well…virtual “resting “bitchy” face
Now there’s nothing wrong with that.
However, as the whiz kids of smart move faster and faster toward commodifying, commercializing and socially selling, everything up to and including death
, the more difficult it becomes for anyone—even a mediator attempting to create relationships with clients—to establish rapport based on anything other than authenticity.
A grouchy mediator, who markets to the long tail of people who value seriousness and professionalism over cat pictures, facile Tweets, or pointless blog posts, can succeed.
Food for thought.
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: email@example.com