Conflict resolution is not scalable, because trust is not scalable. Make no mistake though, the products of trust are scalable. And the results of trusting an organization, a brand or even another person are scalable. But trust is not scalable. And the reason that it’s not is nuerologically and psychologically Read more…
Even in a high tech, money saturated, hard charging culture, values, just like symbols, still matter. Think of values in terms of the following metaphor: If values were the cloud, the story that we tell ourselves and others through our behaviors, language choices, and other means, would be the apps Read more…
Performance evaluations, feedback, criticism and “suggestions for improvement” in people’s performance all serve as ways to separate leaders from followers. We had a conversation this week about caring (see here) and we keep coming back to the idea when we think about how leaders should encourage their followers’ hearts. Most of Read more…
Leadership requires faithfulness to be effective. It is often to followers that the character of faithfulness is required to be demonstrated: Faithfulness to the leaders’ vision, mission, values and goals. But rarely is it asked if the person leading the parade has to be faithful to the participants and followers Read more…
During our time when technology is flattening the formerly meaningful differences between people and systems, and turning—what once used to be a disk that was thicker at the center than the edges, to one where the edges are getting sharper and sharper—culture still matters. Competency in how to handle the Read more…
The release of nuclear power was greeted with a mixture of awe and triumph. Splitting the atom was—at one time—the most difficult task that humanity had set itself upon completing. Once the atom was split, however, and the power released from that act was applied to the making of war Read more…
In a world where talent and ability matter more than character and virtue, what is an old racist to do? Donald Sterling, former owner of the LA Clippers behaved abhorrently in many ways over the years, which was well documented everywhere: in court documents, among close friends and business associates, Read more…
What is the most perfect gift that you can give? During the holiday season, particularly around Christmas, the societal stress level in the West, increases as people pursue purchasing the “perfect gift.” The inherent, human tendency to have “stuff,” pushed by marketers, advertisers and other consumers, is hyped through Black Friday Read more…
In an abundance economy, there is one polluting element that is produced. It’s more toxic than carbon dioxide and more damaging to the environment than the plastic bag island floating out somewhere in the Pacific. It’s more damaging to the body politic than a disease epidemic. It corrodes and destroys Read more…
The most raw experiences participants and audiences still have in the world is the experiences they share in the arena of sports. In an era where most of the news is known before it can even be digested, the realm of sports offers people an opportunity to experience something almost Read more…