Effective conflict management should be a consistently pursued leadership competency in all organizations. Often though, it’s not even pursued. Or, even worse when it is pursued, it’s relegated to attending a one off workshop, or seminar over a weekend with little to no follow-up. Neither of these realities lead to lasting changes in the ways Read more…
Jack Nicholson asked a question in a movie back in the 1990’s that sums up the fears that I have now. And it’s a good legitimate question (as far as that can take a movie question), but the premise behind it is ultimately flawed, thus making it not that good Read more…
We talked about KPI’s (key performance indicators) for New Years’ Resolutions toward the end of 2013. It was pointed out to us at a workshop recently that, while our content was compelling and valuable, there seemed to be no KPI’s or metrics to indicate to the organization (or any organization Read more…
“I don’t feel like it.” Actually, we understand that you don’t. An apology never works when it is given based in coercion, because an apology should be an active, uniting act. However, reconciliation following an apology doesn’t have its basis in feelings. Don’t get us wrong, the fact of the Read more…
The ability to remember makes it hard for us to be reconciled with those who have harmed us. This remembering lies at the core of our unwillingness to extend a hand of forgiveness toward those who have wronged us, whether it be in the business world, the academic world or Read more…