Santa’s Accountability Problem

Trust during the holiday season is freely given. It must be something about the charitable feeling and spirit around the  month between the day after Thanksgiving and the day after Christmas. Whatever the psychological, theological or emotional motive this feeling of trust  springs from, the public is sure to hear Read more…

Quality is Job One

Trust is evident when a company, organization, association or individual promotes themselves, their ideas, their products or their services online, either via social media or via search. Trust works in a social sense (again, both on and off line) because without a relationship, even if it’s a tangential one, connection Read more…

Why So “Serious?”

Amid the theater and drama surrounding the very real conflict around the 2013 government shutdown, the Affordable Health Care Act implementation and other events in Washington DC, we are a little surprised here at HSCT to hear one word fall consistently from our government leaders’ lips: “Serious.” As in, “I Read more…

How Do You Design a System?

Typically a consultant, or mediator, is called. More likely than not after she’s answered some critical questions http://bit.ly/17Eb6icthat are integral to her success with her client’s conflict issues. She walks into the organization and meets with the upper management. Sometimes the C-Level folks, but usually they don’t get in on Read more…