Two things are happening simultaneously in our organizational cultures, our markets, and our personal lives. We have established non-curiosity (“I don’t care how it works, I just want it to work”) as the new standard for engaging with the work, the ideas that interest us (or not) and the world Read more…
The disconnect between what people know about how the Internet (and by extension social media) “works” (choices, behaviors, options, etc.) and what people use the Internet (and social media) to accomplish (tasks) is underrated and massive. Part of the disconnect comes from a lack of interest and caring about how Read more…
Caring costs. It costs to be empathetic to your employees’ emotional needs. It costs to be mindful of the non-verbal messages you’re role modeling. It costs to be engaged all the time in the active act of actively listening. It costs to develop connections that gain you nothing in the Read more…
Do you care? This is the binary core question that we avoid asking out loud, or ask each other in unclear, murky, nonverbal ways, or just don’t ask at all. This is the right question to ask before thinking of strategies to engage in the practice of emotional alchemy. The Read more…
Listening when you don’t care is hard, because of four reasons: We want things to be easy—The word “easy” just means that, on our terms, the interaction of listening, requires nothing of us—or the minimal amount of emotional labor possible. We want things to be our way—we are selfish. There’s Read more…
The problem stopping most workplace innovation and change strategies, is that too many people–founders, funders, entrepreneurs, owners, and starters–have thought too little about how they personally and professionally respond and react to a culture built on change and innovation. We’ve addressed this before: You get up and go to work every Read more…
There are two parts to active listening. The listening without speaking part is obvious. What’s not so obvious is the listening with honor consideration and caring. These require exercising patience, which goes out of the window if you are dialed in on what you’re saying and thinking–and how to respond Read more…