Intentionality is the watch word in conflict.
If you know how you will respond (rather than react) and you have an understanding of your conflict style (controlling/competing, accommodating, avoiding, collaborating, or compromising) then you can be intentional in how you deal with other people in conflict.
And since conflict is a process of change—even though it feels like a process we’d rather avoid (or define as a disagreement, a fight, or a “difference of opinion”)—we can change out responses and behavior by being intentional.
Supervisors, mangers, and others in positional authority in organizations must do the hard work of deep diving into themselves—and gaining awareness of themselves—before sending employees to training to get awareness.
This is a time consuming proposition that reads like therapy, but in reality is about gaining effectiveness, strengthening ability, and ensuring future success and supervisory outcomes.
But, you do have an alternative choice.
You can always keep intentionally doing what you’ve always done and hope that changes will result.
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: firstname.lastname@example.org