Human Services Consulting and Training

[Opinion] Well, That Was Difficult…

“Well, that was easy.”

Actually, no it wasn’t.

And the expectation that it should be, raises more problems than it solves for many organizations, institutions, and even individuals.

If the resolution to the expectation of how the conflict should proceed, results in an outcome that seemed “easy,” that outcome—and the process to get to that outcome—should be reexamined.

Expectations around finishing—or resolving—a conflict, a pain point, or a problem, are often characterized as needing to be “easy” in order to be sold to the skeptical party on the other side of the negotiation table. But the expectation that resolution shouldn’t require anything of one party (and everything of another party) is a childish assumption that many adults act on in very sophisticated ways.

The marketing of the “easy” button was genius from a marketing perspective. However, tangled geopolitics, organizational ethics problems and individual ennui are not resolved with a button.

The expectation of difficulty in resolving both simple and complex conflicts—coupled with the courage to do the difficult thing anyway—leads to long-term resolutions, deeper engagement and real, genuine relationships.

“Well, that was difficult. But it was worth it.”

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT:

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