Leading Remote Teams to Deliver Effective Customer Service
Leading Remote Teams to Deliver Effective Customer Service takes special skills.
When we lead remote teams, there are many skills we have to learn, including emotional intelligence, accountability, customer service, conflict, and workplace disruption.
Leaders of newly remote teams are faced with many choices in the world of post-COVID-19 disruption, including how to react and respond to these changes.
Leaders are aware of the challenges that these disruptions and changes create and face them with courage, candor, and clarity.
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