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When someone asks you for validation about their approach to managing a conflict, what they are really asking for is reassurance that they are doing the right thing.

But since validation can only come from gatekeepers, and since gatekeepers have significantly less power in the world now than they ever have before, seeking validation is really an empty pursuit.

And since there is never enough reassurance that the right path has been taken, asking for validation—but really seeking reassurance—is a recipe for hiding from making the decisions that will move a conflict forward toward management and maybe resolution.

Instead of offering validation (or reassurance) offer opportunities and challenges to those who are hiding to have the courage to come out into the light, to make a decision, and to ship a solution that will be good enough for the conflict they are in.

HSCT

HSCT

Human Services Consulting and Training is a remote, online, e-learning, leadership training and development firm delivering SaaS-based solutions via our proprietary LMS platform, LeadingKeys, to organizations with 500 to 10,000 employees. Visit us at https://hsconsultingandtraining.com/ and look at LeadingKeys at https://www.leadingkeys.com/ today!