When someone asks you for validation about their approach to managing a conflict, what they are really asking for is reassurance that they are doing the right thing.

But since validation can only come from gatekeepers, and since gatekeepers have significantly less power in the world now than they ever have before, seeking validation is really an empty pursuit.

And since there is never enough reassurance that the right path has been taken, asking for validation—but really seeking reassurance—is a recipe for hiding from making the decisions that will move a conflict forward toward management and maybe resolution.

Instead of offering validation (or reassurance) offer opportunities and challenges to those who are hiding to have the courage to come out into the light, to make a decision, and to ship a solution that will be good enough for the conflict they are in.

HSCT

HSCT

HSCT Publishing is the home of LeadingKeys, a remote, online, e-learning training, and development LMS platform. We work with long-term care, senior living, and assisted living organizations to provide leadership, culture, and talent development for facility staff and administrators. We innovate on people! Contact us for a FREE Demo of LeadingKeys today by clicking here: https://hsconsultingandtraining.com/leadingkeys/