80% of the conflicts in your organization will be solved by 20% of the people in your organization.
And, not all of those people will have positional titles, effective job descriptions, or even work in “traditional” departments that “are supposed to” address conflicts.
Pushing the frontier of who gets what, so that the majority gets more value out of the conflict resolution process, should be the goal of all organizations.
But, there’s a ceiling on that value, generated by competing goals and desires, differing value placed on outcomes and the lack of ability for some in an organization to accept the efficacy of pursuing more than one outcome.
As long as 20% of the people in organization are overcoming 80% of the ceilings in 100% of organizations, the ceiling on claiming value will not move effectively.
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: email@example.com