Online based processes to resolve human disputes have had a long and harried journey.
In some ways, this is because technology and innovation have not caught up to the conceptual framework of the people who envisioned its wide use.
In other ways, the integration of human beings—with the emotional stimulus that human beings bring to conflicts—has proven to be beyond the capacity of such online systems to handle.
In order to overcome both of these drawbacks, the clumsy integration of human beings into the process of online dispute resolution at the beginning point, the midpoint, and even the endpoint of systems have become enshrined in ODR procedures and practices.
However, organization of all sizes can create their own conflict resolution as a service platform, for the benefit of employees, with the help of web-based applications, cloud-based storage capacity, and encrypted and secured servers.
As technology, further advances, predictive (rather than reactive) systems based on artificial intelligence, data storage practices, and analytical tracking, could provide the next pieces in the process to integrate humans in a conflict resolution system that serves the needs of both human resources and the employees in conflict.