Online based processes to resolve human disputes have had a long and harried journey.


In some ways, this is because technology and innovation have not caught up to the conceptual framework of the people who envisioned its wide use.

In other ways, the integration of human beings—with the emotional stimulus that human beings bring to conflicts—has proven to be beyond the capacity of such online systems to handle.

In order to overcome both of these drawbacks, the clumsy integration of human beings into the process of online dispute resolution at the beginning point, the midpoint, and even the endpoint of systems have become enshrined in ODR procedures and practices.

However, organization of all sizes can create their own conflict resolution as a service platform, for the benefit of employees, with the help of web-based applications, cloud-based storage capacity, and encrypted and secured servers.

As technology, further advances, predictive (rather than reactive) systems based on artificial intelligence, data storage practices, and analytical tracking, could provide the next pieces in the process to integrate humans in a conflict resolution system that serves the needs of both human resources and the employees in conflict.

Life-Long Learning BlogLeadershipManagementOrganizational DevelopmentStrategyTrainingWorkplace
April 7, 2021

The Life-Long Learning Myth…Explained

Life-Long Learning is More than Just Training Implementation, coaching, mentoring, and supporting through experiences matter more to adult learning in a corporate setting, than sitting in a room for four…
Disruption BlogLeadershipOrganizational DevelopmentTrainingWorkplace
March 25, 2021

Disruption Due to Burnout and Retention in Skilled Nursing Creates Opportunities

Disruption creates five new opportunities for skilled nursing and senior living providers.
compromise BlogManagementOrganizational DevelopmentWorkplace
March 23, 2021

How to Think About Compromise

It's easy to be either cynical or dismissive about the act of compromise. We would recommend that leaders take neither approach.


HSCT Publishing is the home of LeadingKeys, a remote, online, e-learning training, and development LMS platform. We work with long-term care, senior living, and assisted living organizations to provide leadership, culture, and talent development for facility staff and administrators. We innovate on people! Contact us for a FREE Demo of LeadingKeys today by clicking here: